2-1-1 Analysis

Load Libraries

require(tidyverse)
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require(lubridate)
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require(stringr)
require(readxl)
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require(arsenal)
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needs <- read.csv("../Data/Cleaned/01_Needs.csv")
names(needs) <- toupper(names(needs))
referrals <- read.csv("../Data/Cleaned/01_referrals.csv")
names(referrals) <- toupper(names(referrals))

AS per discussions, Housing is the primary need for all clients, so needs variable becomes unnecessary to include. Removed Needs from the structure and keep unique values

needs <- needs %>% select(-c(NEED)) %>% distinct()
Characteristic N = 14,8241
CE_SCREENED
DV Referral 410 (2.8%)
Literally Homeless 11,945 (81%)
Precariously Housed 147 (1.0%)
Risk of Homelessness 2,257 (15%)
ROI Declined 47 (0.3%)
Unknown 18

1 n (%)

Q1 —-

  1. Cross tab: CE Screened (all categories) filtered by Need=Housing x Gender Excluding DV - Referral, as it’s determined along with some other CE_Screened value
Characteristic Literally Homeless, N = 11,9451 Precariously Housed, N = 1471 Risk of Homelessness, N = 2,2571 ROI Declined, N = 471
GENDER
Female 6,371 (54%) 94 (74%) 1,599 (72%) 27 (61%)
Male 5,300 (45%) 32 (25%) 601 (27%) 17 (39%)
Refused to Disclose 16 (0.1%) 0 (0%) 8 (0.4%) 0 (0%)
Transgender 40 (0.3%) 1 (0.8%) 9 (0.4%) 0 (0%)

1 n (%)

Calculating for DV referral across calls

Characteristic DV Referral, N = 4101 No DV Referral, N = 14,1781
GENDER
Female 347 (89%) 7,920 (57%)
Male 41 (11%) 5,909 (43%)
Refused to Disclose 1 (0.3%) 24 (0.2%)
Transgender 0 (0%) 49 (0.4%)
Unknown 21 276

1 n (%)

Characteristic Female, N = 8,2791 Male, N = 5,9521 Refused to Disclose, N = 251 Transgender, N = 491
CE_SCREENED
DV Referral 347 (4.2%) 41 (0.7%) 1 (4.0%) 0 (0%)
No DV Referral 7,920 (96%) 5,909 (99%) 24 (96%) 49 (100%)
Unknown 12 2 0 0

1 n (%)

  1. Crosstab: CE Screened (all categories) filtered by Need=Housing x Disability Status
Characteristic Literally Homeless, N = 11,9451 Precariously Housed, N = 1471 Risk of Homelessness, N = 2,2571 ROI Declined, N = 471
DISABILITY_STATUS
No 7,773 (66%) 88 (70%) 1,586 (72%) 27 (61%)
Not Collected 405 (3.5%) 2 (1.6%) 18 (0.8%) 1 (2.3%)
Refused to Disclose 31 (0.3%) 0 (0%) 1 (<0.1%) 3 (6.8%)
Yes 3,505 (30%) 35 (28%) 612 (28%) 13 (30%)

1 n (%)

Calculating for DV referal across calls

Characteristic DV Referral, N = 2951 No DV Referral, N = 14,2931
DISABILITY_STATUS
No 201 (78%) 9,409 (67%)
Not Collected 6 (2.3%) 426 (3.0%)
Refused to Disclose 5 (1.9%) 35 (0.2%)
Yes 47 (18%) 4,133 (30%)
Unknown 36 290

1 n (%)

Characteristic No, N = 9,6241 Not Collected, N = 4321 Refused to Disclose, N = 401 Yes, N = 4,1821
CE_SCREENED
DV Referral 201 (2.1%) 6 (1.4%) 5 (12%) 47 (1.1%)
No DV Referral 9,409 (98%) 426 (99%) 35 (88%) 4,133 (99%)
Unknown 14 0 0 2

1 n (%)

  1. Crosstab: CE Screened (all categories) filtered by Need=Housing x MILITARY_STATUS
Characteristic Literally Homeless, N = 11,9451 Precariously Housed, N = 1471 Risk of Homelessness, N = 2,2571 ROI Declined, N = 471
MILITARY_STATUS
Active 13 (0.1%) 1 (0.8%) 2 (<0.1%) 0 (0%)
No 10,854 (94%) 113 (93%) 2,111 (96%) 41 (95%)
Not Collected 36 (0.3%) 4 (3.3%) 11 (0.5%) 1 (2.3%)
Refused to Disclose 15 (0.1%) 0 (0%) 3 (0.1%) 1 (2.3%)
Veteran 649 (5.6%) 3 (2.5%) 83 (3.8%) 0 (0%)

1 n (%)

Characteristic DV Referral, N = 6071 Literally Homeless, N = 14,2791 Precariously Housed, N = 2231 Risk of Homelessness, N = 3,1821 ROI Declined, N = 601
REFERRAL
North Carolina Continuum of Care 61 (10%) 7,792 (55%) 116 (52%) 1,650 (53%) 16 (28%)
Community Support Services of Mecklenburg County 96 (16%) 3,618 (25%) 19 (8.6%) 331 (11%) 9 (16%)
Safe Alliance 304 (50%) 165 (1.2%) 1 (0.5%) 19 (0.6%) 0 (0%)
Coronavirus 2 (0.3%) 154 (1.1%) 6 (2.7%) 310 (9.9%) 1 (1.7%)
NCHousingSearch.org 5 (0.8%) 271 (1.9%) 21 (9.5%) 115 (3.7%) 3 (5.2%)
Community Link 4 (0.7%) 197 (1.4%) 6 (2.7%) 97 (3.1%) 4 (6.9%)
Mens Shelter of Charlotte 0 (0%) 282 (2.0%) 0 (0%) 14 (0.4%) 2 (3.4%)
Salvation Army - Greater Charlotte 7 (1.2%) 245 (1.7%) 2 (0.9%) 26 (0.8%) 5 (8.6%)
Urban Ministry Center 5 (0.8%) 190 (1.3%) 1 (0.5%) 11 (0.4%) 3 (5.2%)
Charlotte Family Housing 0 (0%) 93 (0.7%) 3 (1.4%) 65 (2.1%) 1 (1.7%)
National Domestic Violence Hotline 62 (10%) 46 (0.3%) 0 (0%) 3 (<0.1%) 0 (0%)
Safe Harbor 0 (0%) 62 (0.4%) 7 (3.2%) 25 (0.8%) 0 (0%)
Supportive Housing Communities 0 (0%) 60 (0.4%) 3 (1.4%) 23 (0.7%) 4 (6.9%)
RAMP Charlotte 0 (0%) 57 (0.4%) 4 (1.8%) 28 (0.9%) 0 (0%)
Department of Social Services - Mecklenburg County 1 (0.2%) 69 (0.5%) 3 (1.4%) 12 (0.4%) 0 (0%)
Inlivian 0 (0%) 56 (0.4%) 2 (0.9%) 25 (0.8%) 1 (1.7%)
Crisis Assistance Ministry 1 (0.2%) 46 (0.3%) 1 (0.5%) 27 (0.9%) 0 (0%)
Hope House Foundation 0 (0%) 49 (0.3%) 1 (0.5%) 23 (0.7%) 1 (1.7%)
Harvest Center of Charlotte 1 (0.2%) 44 (0.3%) 0 (0%) 18 (0.6%) 0 (0%)
Charlotte Area Fund 0 (0%) 37 (0.3%) 2 (0.9%) 22 (0.7%) 0 (0%)
Mayfield Memorial Apartments 0 (0%) 34 (0.2%) 0 (0%) 17 (0.5%) 1 (1.7%)
YWCA - Central Carolinas 1 (0.2%) 23 (0.2%) 3 (1.4%) 17 (0.5%) 0 (0%)
Cardinal Innovations 1 (0.2%) 28 (0.2%) 2 (0.9%) 7 (0.2%) 0 (0%)
Turning Point 24 (4.0%) 12 (<0.1%) 1 (0.5%) 1 (<0.1%) 0 (0%)
Liberty Baptist Church Food Pantry 1 (0.2%) 21 (0.1%) 2 (0.9%) 12 (0.4%) 0 (0%)
NCWorks Career Center - Mecklenburg County 1 (0.2%) 30 (0.2%) 0 (0%) 4 (0.1%) 0 (0%)
Victory Christian Center 0 (0%) 28 (0.2%) 0 (0%) 7 (0.2%) 0 (0%)
Loaves and Fishes 0 (0%) 17 (0.1%) 0 (0%) 13 (0.4%) 0 (0%)
Thrift United Methodist Church 0 (0%) 24 (0.2%) 1 (0.5%) 5 (0.2%) 0 (0%)
Salvation Army - Cabarrus and Stanly Counties 0 (0%) 25 (0.2%) 0 (0%) 4 (0.1%) 0 (0%)
Legal Aid of North Carolina 2 (0.3%) 12 (<0.1%) 0 (0%) 8 (0.3%) 2 (3.4%)
Mount Olive Presbyterian Church 1 (0.2%) 15 (0.1%) 2 (0.9%) 6 (0.2%) 0 (0%)
Charlotte Berean Seventh Day Adventist Church Community Center 1 (0.2%) 9 (<0.1%) 2 (0.9%) 11 (0.4%) 0 (0%)
Asheville-Buncombe Community Christian Ministry 0 (0%) 17 (0.1%) 0 (0%) 4 (0.1%) 0 (0%)
North Carolina Back@Home Program 0 (0%) 19 (0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
EnergyUnited 0 (0%) 14 (<0.1%) 0 (0%) 6 (0.2%) 0 (0%)
Goodwill - Southern Piedmont 2 (0.3%) 17 (0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
St. Paul Baptist Church Food Pantry 0 (0%) 13 (<0.1%) 0 (0%) 7 (0.2%) 0 (0%)
New Outreach Christian Center 1 (0.2%) 10 (<0.1%) 0 (0%) 8 (0.3%) 0 (0%)
Veterans Bridge Home 0 (0%) 13 (<0.1%) 0 (0%) 6 (0.2%) 0 (0%)
Queen City Worship Center 0 (0%) 13 (<0.1%) 0 (0%) 5 (0.2%) 0 (0%)
The Relatives 1 (0.2%) 12 (<0.1%) 0 (0%) 1 (<0.1%) 1 (1.7%)
North Carolina Division of Motor Vehicles 0 (0%) 14 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
If My People Food Pantry 0 (0%) 4 (<0.1%) 0 (0%) 9 (0.3%) 0 (0%)
Salvation Army Center of Hope - Gaston County 0 (0%) 11 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
United States Social Security Administration 1 (0.2%) 9 (<0.1%) 1 (0.5%) 1 (<0.1%) 0 (0%)
Dilworth Soup Kitchen 0 (0%) 11 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Florence Crittenton Services 2 (0.3%) 5 (<0.1%) 0 (0%) 4 (0.1%) 0 (0%)
Shalom Adonai Church of God 1 (0.2%) 2 (<0.1%) 1 (0.5%) 7 (0.2%) 0 (0%)
Charlotte Center for Legal Advocacy 0 (0%) 8 (<0.1%) 0 (0%) 1 (<0.1%) 1 (1.7%)
Catholic Charities - Charlotte Regional Office 0 (0%) 5 (<0.1%) 2 (0.9%) 2 (<0.1%) 0 (0%)
Hope Street Food Pantry 0 (0%) 4 (<0.1%) 0 (0%) 5 (0.2%) 0 (0%)
American Red Cross - Charlotte Metro Chapter 0 (0%) 6 (<0.1%) 1 (0.5%) 1 (<0.1%) 0 (0%)
C.W. Williams Community Health Center 0 (0%) 6 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
Charlotte Area Transit System 0 (0%) 6 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
Child Care Resources 0 (0%) 7 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
FeedNC 0 (0%) 7 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Leading Into New Communities 0 (0%) 6 (<0.1%) 0 (0%) 1 (<0.1%) 1 (1.7%)
Matthews Help Center 1 (0.2%) 1 (<0.1%) 0 (0%) 6 (0.2%) 0 (0%)
MiraVia 1 (0.2%) 5 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
NC MedAssist 0 (0%) 1 (<0.1%) 0 (0%) 6 (0.2%) 0 (0%)
Care Ring 0 (0%) 5 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Syrenity House Empowered 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 1 (1.7%)
Urban League of Central Carolinas 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Angel House Maternity Home 0 (0%) 4 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Charlotte Rescue Mission 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Department of Public Health - Mecklenburg County 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
DreamKey Partners 0 (0%) 1 (<0.1%) 0 (0%) 4 (0.1%) 0 (0%)
Fifth Street Ministries 1 (0.2%) 2 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
McDowell Street Center for Family Law 1 (0.2%) 2 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
McLeod Addictive Disease Center 0 (0%) 4 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
United States Centers for Disease Control and Prevention 0 (0%) 0 (0%) 0 (0%) 5 (0.2%) 0 (0%)
Carolinas CARE Partnership 0 (0%) 3 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Community Shelter of Union County 1 (0.2%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Dress for Success - Charlotte 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - City of Charlotte 0 (0%) 3 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Division of Vocational Rehabilitation - Charlotte 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 1 (1.7%)
Operation Home Front 0 (0%) 2 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
Room at the Inn 0 (0%) 3 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Rowan Helping Ministries 0 (0%) 3 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Servants Heart of Mint Hill 0 (0%) 2 (<0.1%) 0 (0%) 2 (<0.1%) 0 (0%)
United Way of North Carolina 1 (0.2%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
411 Directory Assistance 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Autism Society of North Carolina - Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Cabarrus Victims Assistance Network 3 (0.5%) 0 (0%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Community Health Clinic 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Cooperative Christian Ministry 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Family Promise of Gaston County 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Goodwill Career Connections Center - Catawba County Center 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Oxford Houses 1 (0.2%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Presbyterian Healthcare 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Project Outpour 0 (0%) 2 (<0.1%) 1 (0.5%) 0 (0%) 0 (0%)
RAIN 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Resident Relief Foundation 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Safe Haven of Person County 2 (0.3%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
United States Department of Veterans Affairs 0 (0%) 2 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
United Way Association of South Carolina 1 (0.2%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
2020 Census 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%) 0 (0%)
Area Agency on Aging - Centralina 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Caramore Community 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Catherines House 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Center for Community Transitions 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Davidson Housing Coalition 0 (0%) 0 (0%) 1 (0.5%) 1 (<0.1%) 0 (0%)
Disability Rights and Resources 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Esther House 2 (0.3%) 0 (0%) 0 (0%) 0 (0%) 0 (0%)
Friendship Trays 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - Mecklenburg County 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Cabarrus County 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Charlotte Region 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Homes of Hope 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Humane Society - Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Family Services of Greater Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Latin American Coalition 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Lifeline 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Matthews Free Medical Clinic 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Mother of Mercy Catholic Church 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Navy-Marine Corps Relief Society 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%) 0 (0%)
North Carolina Baptist Aging Ministry 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Council of the Blind 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Division of Health Service Regulation 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%) 0 (0%)
North Carolina Emergency Management 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Medicaid 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Missions of Mercy 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
Pines at Carolina Place The 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%) 0 (0%)
Self-Help Credit Union - Charlotte 0 (0%) 0 (0%) 1 (0.5%) 1 (<0.1%) 0 (0%)
Toys for Tots 0 (0%) 1 (<0.1%) 0 (0%) 1 (<0.1%) 0 (0%)
211.org 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
AARP 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Agape Christian Counseling 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
American Cancer Society 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Blue Haven 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Camino Community Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Campaign for Southern Equality 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Carolinas Medical Center - Carolinas HealthCare System 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Center for Family Violence Prevention 1 (0.2%) 0 (0%) 0 (0%) 0 (0%) 0 (0%)
Charles George Veterans Affairs Medical Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Vet Center 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Charlotte Works 0 (0%) 0 (0%) 1 (0.5%) 0 (0%) 0 (0%)
Charlottetown Manor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
CriSyS 0 (0%) 0 (0%) 1 (0.5%) 0 (0%) 0 (0%)
Debt Reduction Services 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Derita Presbyterian Church child care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Durham Crisis Response Center 1 (0.2%) 0 (0%) 0 (0%) 0 (0%) 0 (0%)
Easterseals UCP 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Wake County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Gaston Community Action 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - Scotland County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Grocery Worker's Relief Fund 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Habitat for Humanity - Greater Matthews 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Our Towns 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Helping Hand Mission 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
HIV/AIDS Hotline 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Hope Haven 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Internal Initiatives 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Internal Revenue Service 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Jewish Community Services of South Florida 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Leukemia and Lymphoma Society 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
LIFESPAN 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Lois Lodge Maternity Home 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Lutheran Services Carolinas 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Mecklenburg County Senior Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
MECKLINK Behavioral Healthcare 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Metrolina Association for the Blind 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mission Hospital 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
My Sisters Success of North Carolina 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
NeedyMeds 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Bar Association 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Department of Commerce 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Division of Motor Vehicles - Mecklenburg County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Services for the Blind - Charlotte District 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Governor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina HOPE Program 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Housing Finance Agency 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Lions Club 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Marketplace In-Person Assistance 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
North Carolina Operated Healthcare Facilities 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Novant Health - Michael Jordan Family Medical Clinic 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Open Door Ministries of High Point 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
P. K. Management 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Pinecrest Manor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Plaza Baptist Church Day Care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Pregnancy Resource Center of Charlotte 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Primary Health-Care of Charlotte P.A. 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Professionals in Transition 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Prosperity Unlimited 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Rape Abuse and Incest National Network 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
REAL Crisis Intervention 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Rescue Missions Ministries 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salisbury Rowan Community Action Agency 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Salvation Army - Sandhills Region 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army - Wake County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
School District - Charlotte-Mecklenburg 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Selwyn Ave. Presbyterian Church Child Care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Sharon Baptist Church Child Care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Sharon Village Retirement Apartments 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
SingleCare Prescription Card 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%) 0 (0%)
Substance Abuse and Mental Health Services Administration 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Trans Lifeline 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
University Soup Kitchen 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)

1 n (%)

Q2 -

Q2.1 – REFERAL - GENDER

q2 %>% select(GENDER,REFERRAL) %>% tbl_summary(by = GENDER,missing = "no")
## 381 observations missing `GENDER` have been removed. To include these observations, use `forcats::fct_explicit_na()` on `GENDER` column before passing to `tbl_summary()`.
Characteristic Female, N = 10,5051 Male, N = 7,0551 Refused to Disclose, N = 271 Transgender, N = 661
REFERRAL
2020 Census 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
211.org 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
411 Directory Assistance 2 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
AARP 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Agape Christian Counseling 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
American Cancer Society 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
American Red Cross - Charlotte Metro Chapter 5 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
Angel House Maternity Home 4 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Area Agency on Aging - Centralina 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Asheville-Buncombe Community Christian Ministry 7 (<0.1%) 14 (0.2%) 0 (0%) 0 (0%)
Autism Society of North Carolina - Charlotte 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Blue Haven 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
C.W. Williams Community Health Center 3 (<0.1%) 5 (<0.1%) 0 (0%) 0 (0%)
Cabarrus Victims Assistance Network 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Camino Community Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Campaign for Southern Equality 0 (0%) 0 (0%) 0 (0%) 1 (1.5%)
Caramore Community 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Cardinal Innovations 21 (0.2%) 14 (0.2%) 1 (3.7%) 0 (0%)
Care Ring 4 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Carolinas CARE Partnership 2 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Carolinas Medical Center - Carolinas HealthCare System 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Catherines House 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Catholic Charities - Charlotte Regional Office 6 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
Center for Community Transitions 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Center for Family Violence Prevention 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charles George Veterans Affairs Medical Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Area Fund 29 (0.3%) 29 (0.4%) 0 (0%) 0 (0%)
Charlotte Area Transit System 7 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Charlotte Berean Seventh Day Adventist Church Community Center 12 (0.1%) 8 (0.1%) 0 (0%) 0 (0%)
Charlotte Center for Legal Advocacy 5 (<0.1%) 5 (<0.1%) 0 (0%) 0 (0%)
Charlotte Community Health Clinic 2 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Charlotte Family Housing 136 (1.3%) 21 (0.3%) 0 (0%) 0 (0%)
Charlotte Rescue Mission 1 (<0.1%) 3 (<0.1%) 0 (0%) 1 (1.5%)
Charlotte Vet Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Charlotte Works 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlottetown Manor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Child Care Resources 7 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Community Link 206 (2.0%) 95 (1.4%) 0 (0%) 3 (4.5%)
Community Shelter of Union County 2 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Community Support Services of Mecklenburg County 2,261 (22%) 1,696 (24%) 4 (15%) 16 (24%)
Cooperative Christian Ministry 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Coronavirus 262 (2.5%) 128 (1.8%) 1 (3.7%) 2 (3.0%)
Crisis Assistance Ministry 44 (0.4%) 29 (0.4%) 0 (0%) 1 (1.5%)
CriSyS 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Davidson Housing Coalition 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Debt Reduction Services 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Department of Public Health - Mecklenburg County 1 (<0.1%) 4 (<0.1%) 0 (0%) 0 (0%)
Department of Social Services - Mecklenburg County 48 (0.5%) 33 (0.5%) 0 (0%) 0 (0%)
Derita Presbyterian Church child care 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Dilworth Soup Kitchen 5 (<0.1%) 6 (<0.1%) 0 (0%) 0 (0%)
Disability Rights and Resources 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
DreamKey Partners 4 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Dress for Success - Charlotte 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Durham Crisis Response Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Easterseals UCP 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
EnergyUnited 12 (0.1%) 8 (0.1%) 0 (0%) 0 (0%)
Esther House 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Gaston County 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Wake County 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
FeedNC 3 (<0.1%) 5 (<0.1%) 0 (0%) 0 (0%)
Fifth Street Ministries 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Florence Crittenton Services 10 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Friendship Trays 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Gaston Community Action 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Goodwill - Southern Piedmont 8 (<0.1%) 10 (0.1%) 0 (0%) 0 (0%)
Goodwill Career Connections Center - Catawba County Center 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - City of Charlotte 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - Mecklenburg County 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Government Services - Scotland County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Grocery Worker's Relief Fund 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Habitat for Humanity - Cabarrus County 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Charlotte Region 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Our Towns 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Harvest Center of Charlotte 44 (0.4%) 19 (0.3%) 0 (0%) 0 (0%)
Helping Hand Mission 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
HIV/AIDS Hotline 0 (0%) 0 (0%) 0 (0%) 1 (1.5%)
Homes of Hope 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Hope Haven 0 (0%) 0 (0%) 0 (0%) 1 (1.5%)
Hope House Foundation 69 (0.7%) 2 (<0.1%) 1 (3.7%) 0 (0%)
Hope Street Food Pantry 4 (<0.1%) 4 (<0.1%) 0 (0%) 0 (0%)
Humane Society - Charlotte 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
If My People Food Pantry 8 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
Inlivian 67 (0.6%) 16 (0.2%) 0 (0%) 0 (0%)
Internal Initiatives 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Internal Revenue Service 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Jewish Community Services of South Florida 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Family Services of Greater Charlotte 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Latin American Coalition 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Leading Into New Communities 0 (0%) 7 (<0.1%) 0 (0%) 0 (0%)
Legal Aid of North Carolina 16 (0.2%) 8 (0.1%) 0 (0%) 0 (0%)
Leukemia and Lymphoma Society 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Liberty Baptist Church Food Pantry 22 (0.2%) 11 (0.2%) 0 (0%) 0 (0%)
Lifeline 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%)
LIFESPAN 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Loaves and Fishes 24 (0.2%) 6 (<0.1%) 0 (0%) 0 (0%)
Lois Lodge Maternity Home 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Lutheran Services Carolinas 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Matthews Free Medical Clinic 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Matthews Help Center 6 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Mayfield Memorial Apartments 28 (0.3%) 20 (0.3%) 0 (0%) 0 (0%)
McDowell Street Center for Family Law 4 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
McLeod Addictive Disease Center 3 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Mecklenburg County Senior Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
MECKLINK Behavioral Healthcare 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Mens Shelter of Charlotte 15 (0.1%) 274 (3.9%) 0 (0%) 0 (0%)
Metrolina Association for the Blind 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
MiraVia 7 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mission Hospital 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mother of Mercy Catholic Church 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mount Olive Presbyterian Church 17 (0.2%) 4 (<0.1%) 0 (0%) 0 (0%)
My Sisters Success of North Carolina 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
National Domestic Violence Hotline 81 (0.8%) 4 (<0.1%) 0 (0%) 0 (0%)
Navy-Marine Corps Relief Society 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
NC MedAssist 2 (<0.1%) 4 (<0.1%) 0 (0%) 0 (0%)
NCHousingSearch.org 278 (2.7%) 120 (1.7%) 0 (0%) 1 (1.5%)
NCWorks Career Center - Mecklenburg County 12 (0.1%) 20 (0.3%) 0 (0%) 0 (0%)
NeedyMeds 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
New Outreach Christian Center 11 (0.1%) 6 (<0.1%) 0 (0%) 0 (0%)
North Carolina Back@Home Program 14 (0.1%) 7 (<0.1%) 0 (0%) 0 (0%)
North Carolina Baptist Aging Ministry 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Bar Association 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Continuum of Care 5,320 (51%) 3,975 (57%) 19 (70%) 32 (48%)
North Carolina Council of the Blind 1 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
North Carolina Department of Commerce 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
North Carolina Division of Health Service Regulation 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%)
North Carolina Division of Motor Vehicles 6 (<0.1%) 8 (0.1%) 0 (0%) 0 (0%)
North Carolina Division of Motor Vehicles - Mecklenburg County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
North Carolina Division of Services for the Blind - Charlotte District 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
North Carolina Division of Vocational Rehabilitation - Charlotte 1 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
North Carolina Emergency Management 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Governor 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina HOPE Program 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Housing Finance Agency 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Lions Club 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
North Carolina Marketplace In-Person Assistance 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Medicaid 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%)
North Carolina Missions of Mercy 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%)
North Carolina Operated Healthcare Facilities 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Oxford Houses 1 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Novant Health - Michael Jordan Family Medical Clinic 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Open Door Ministries of High Point 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Operation Home Front 2 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
P. K. Management 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pinecrest Manor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Pines at Carolina Place The 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Plaza Baptist Church Day Care 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Pregnancy Resource Center of Charlotte 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Presbyterian Healthcare 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%)
Primary Health-Care of Charlotte P.A. 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Professionals in Transition 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Project Outpour 1 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Prosperity Unlimited 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Queen City Worship Center 10 (<0.1%) 6 (<0.1%) 0 (0%) 2 (3.0%)
RAIN 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%)
RAMP Charlotte 72 (0.7%) 18 (0.3%) 0 (0%) 0 (0%)
Rape Abuse and Incest National Network 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
REAL Crisis Intervention 0 (0%) 0 (0%) 0 (0%) 1 (1.5%)
Rescue Missions Ministries 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Resident Relief Foundation 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Room at the Inn 3 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
Rowan Helping Ministries 2 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
Safe Alliance 363 (3.5%) 39 (0.6%) 1 (3.7%) 0 (0%)
Safe Harbor 90 (0.9%) 1 (<0.1%) 0 (0%) 0 (0%)
Safe Haven of Person County 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salisbury Rowan Community Action Agency 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Salvation Army - Cabarrus and Stanly Counties 21 (0.2%) 7 (<0.1%) 0 (0%) 0 (0%)
Salvation Army - Greater Charlotte 256 (2.5%) 17 (0.2%) 0 (0%) 1 (1.5%)
Salvation Army - Sandhills Region 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Salvation Army - Wake County 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army Center of Hope - Gaston County 9 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
School District - Charlotte-Mecklenburg 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Self-Help Credit Union - Charlotte 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Selwyn Ave. Presbyterian Church Child Care 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Servants Heart of Mint Hill 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Shalom Adonai Church of God 6 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
Sharon Baptist Church Child Care 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Sharon Village Retirement Apartments 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
SingleCare Prescription Card 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
St. Paul Baptist Church Food Pantry 13 (0.1%) 6 (<0.1%) 0 (0%) 0 (0%)
Substance Abuse and Mental Health Services Administration 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Supportive Housing Communities 55 (0.5%) 34 (0.5%) 0 (0%) 0 (0%)
Syrenity House Empowered 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
The Relatives 4 (<0.1%) 10 (0.1%) 0 (0%) 0 (0%)
Thrift United Methodist Church 20 (0.2%) 9 (0.1%) 0 (0%) 0 (0%)
Toys for Tots 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Trans Lifeline 0 (0%) 0 (0%) 0 (0%) 1 (1.5%)
Turning Point 32 (0.3%) 0 (0%) 0 (0%) 0 (0%)
United States Centers for Disease Control and Prevention 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
United States Department of Veterans Affairs 2 (<0.1%) 1 (<0.1%) 0 (0%) 0 (0%)
United States Social Security Administration 6 (<0.1%) 4 (<0.1%) 0 (0%) 1 (1.5%)
United Way Association of South Carolina 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
United Way of North Carolina 2 (<0.1%) 2 (<0.1%) 0 (0%) 0 (0%)
University Soup Kitchen 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%)
Urban League of Central Carolinas 3 (<0.1%) 3 (<0.1%) 0 (0%) 0 (0%)
Urban Ministry Center 87 (0.8%) 110 (1.6%) 0 (0%) 1 (1.5%)
Veterans Bridge Home 5 (<0.1%) 14 (0.2%) 0 (0%) 0 (0%)
Victory Christian Center 25 (0.2%) 10 (0.1%) 0 (0%) 0 (0%)
YWCA - Central Carolinas 42 (0.4%) 1 (<0.1%) 0 (0%) 0 (0%)

1 n (%)

Q2.2 – REFERAL - DISABILITY_STATUS

q2 %>% select(DISABILITY_STATUS,REFERRAL) %>% tbl_summary(by = DISABILITY_STATUS,missing = "no")
## 413 observations missing `DISABILITY_STATUS` have been removed. To include these observations, use `forcats::fct_explicit_na()` on `DISABILITY_STATUS` column before passing to `tbl_summary()`.
Characteristic No, N = 11,8681 Not Collected, N = 4611 Refused to Disclose, N = 421 Yes, N = 5,2501
REFERRAL
2020 Census 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
211.org 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
411 Directory Assistance 2 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
AARP 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Agape Christian Counseling 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
American Cancer Society 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
American Red Cross - Charlotte Metro Chapter 5 (<0.1%) 0 (0%) 0 (0%) 3 (<0.1%)
Angel House Maternity Home 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Area Agency on Aging - Centralina 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Asheville-Buncombe Community Christian Ministry 11 (<0.1%) 0 (0%) 0 (0%) 9 (0.2%)
Autism Society of North Carolina - Charlotte 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Blue Haven 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
C.W. Williams Community Health Center 4 (<0.1%) 0 (0%) 0 (0%) 4 (<0.1%)
Cabarrus Victims Assistance Network 2 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Camino Community Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Campaign for Southern Equality 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Caramore Community 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Cardinal Innovations 19 (0.2%) 1 (0.2%) 0 (0%) 16 (0.3%)
Care Ring 3 (<0.1%) 0 (0%) 0 (0%) 3 (<0.1%)
Carolinas CARE Partnership 3 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Carolinas Medical Center - Carolinas HealthCare System 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Catherines House 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Catholic Charities - Charlotte Regional Office 8 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Center for Community Transitions 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charles George Veterans Affairs Medical Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Area Fund 43 (0.4%) 1 (0.2%) 0 (0%) 15 (0.3%)
Charlotte Area Transit System 4 (<0.1%) 0 (0%) 0 (0%) 4 (<0.1%)
Charlotte Berean Seventh Day Adventist Church Community Center 13 (0.1%) 0 (0%) 0 (0%) 7 (0.1%)
Charlotte Center for Legal Advocacy 4 (<0.1%) 0 (0%) 1 (2.4%) 5 (<0.1%)
Charlotte Community Health Clinic 2 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Charlotte Family Housing 122 (1.0%) 2 (0.4%) 0 (0%) 33 (0.6%)
Charlotte Rescue Mission 4 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Charlotte Vet Center 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Works 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlottetown Manor 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Child Care Resources 5 (<0.1%) 0 (0%) 0 (0%) 3 (<0.1%)
Community Link 198 (1.7%) 0 (0%) 1 (2.4%) 104 (2.0%)
Community Shelter of Union County 3 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Community Support Services of Mecklenburg County 2,659 (23%) 19 (4.1%) 9 (21%) 1,288 (25%)
Cooperative Christian Ministry 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Coronavirus 286 (2.4%) 1 (0.2%) 1 (2.4%) 104 (2.0%)
Crisis Assistance Ministry 46 (0.4%) 1 (0.2%) 0 (0%) 28 (0.5%)
CriSyS 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Davidson Housing Coalition 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Debt Reduction Services 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Department of Public Health - Mecklenburg County 3 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
Department of Social Services - Mecklenburg County 36 (0.3%) 3 (0.7%) 0 (0%) 42 (0.8%)
Derita Presbyterian Church child care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Dilworth Soup Kitchen 8 (<0.1%) 1 (0.2%) 0 (0%) 2 (<0.1%)
Disability Rights and Resources 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
DreamKey Partners 4 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Dress for Success - Charlotte 2 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
Durham Crisis Response Center 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Easterseals UCP 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
EnergyUnited 11 (<0.1%) 0 (0%) 0 (0%) 9 (0.2%)
Esther House 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Gaston County 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Wake County 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
FeedNC 4 (<0.1%) 1 (0.2%) 0 (0%) 3 (<0.1%)
Fifth Street Ministries 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Florence Crittenton Services 8 (<0.1%) 1 (0.2%) 0 (0%) 2 (<0.1%)
Friendship Trays 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%)
Gaston Community Action 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Goodwill - Southern Piedmont 12 (0.1%) 1 (0.2%) 0 (0%) 5 (<0.1%)
Goodwill Career Connections Center - Catawba County Center 2 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Government Services - City of Charlotte 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - Mecklenburg County 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Government Services - Scotland County 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Grocery Worker's Relief Fund 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Habitat for Humanity - Cabarrus County 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Charlotte Region 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Our Towns 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Harvest Center of Charlotte 51 (0.4%) 0 (0%) 0 (0%) 12 (0.2%)
Helping Hand Mission 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
HIV/AIDS Hotline 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Homes of Hope 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Hope Haven 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Hope House Foundation 55 (0.5%) 0 (0%) 0 (0%) 18 (0.3%)
Hope Street Food Pantry 6 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
Humane Society - Charlotte 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
If My People Food Pantry 6 (<0.1%) 0 (0%) 0 (0%) 5 (<0.1%)
Inlivian 54 (0.5%) 0 (0%) 0 (0%) 30 (0.6%)
Internal Initiatives 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Internal Revenue Service 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Community Services of South Florida 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Family Services of Greater Charlotte 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Latin American Coalition 1 (<0.1%) 1 (0.2%) 0 (0%) 0 (0%)
Leading Into New Communities 3 (<0.1%) 0 (0%) 0 (0%) 4 (<0.1%)
Legal Aid of North Carolina 13 (0.1%) 1 (0.2%) 1 (2.4%) 9 (0.2%)
Leukemia and Lymphoma Society 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Liberty Baptist Church Food Pantry 21 (0.2%) 0 (0%) 0 (0%) 12 (0.2%)
Lifeline 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
LIFESPAN 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Loaves and Fishes 23 (0.2%) 0 (0%) 0 (0%) 7 (0.1%)
Lois Lodge Maternity Home 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Lutheran Services Carolinas 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Matthews Free Medical Clinic 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Matthews Help Center 7 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Mayfield Memorial Apartments 10 (<0.1%) 0 (0%) 0 (0%) 38 (0.7%)
McDowell Street Center for Family Law 3 (<0.1%) 1 (0.2%) 0 (0%) 1 (<0.1%)
McLeod Addictive Disease Center 4 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Mecklenburg County Senior Center 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
MECKLINK Behavioral Healthcare 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Mens Shelter of Charlotte 206 (1.7%) 4 (0.9%) 0 (0%) 78 (1.5%)
Metrolina Association for the Blind 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
MiraVia 7 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mission Hospital 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mother of Mercy Catholic Church 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Mount Olive Presbyterian Church 12 (0.1%) 0 (0%) 0 (0%) 9 (0.2%)
My Sisters Success of North Carolina 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
National Domestic Violence Hotline 60 (0.5%) 0 (0%) 0 (0%) 23 (0.4%)
Navy-Marine Corps Relief Society 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
NC MedAssist 1 (<0.1%) 0 (0%) 0 (0%) 5 (<0.1%)
NCHousingSearch.org 264 (2.2%) 2 (0.4%) 0 (0%) 134 (2.6%)
NCWorks Career Center - Mecklenburg County 25 (0.2%) 1 (0.2%) 0 (0%) 6 (0.1%)
NeedyMeds 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
New Outreach Christian Center 12 (0.1%) 0 (0%) 0 (0%) 5 (<0.1%)
North Carolina Back@Home Program 14 (0.1%) 0 (0%) 0 (0%) 7 (0.1%)
North Carolina Baptist Aging Ministry 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Bar Association 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Continuum of Care 6,281 (53%) 397 (86%) 24 (57%) 2,639 (50%)
North Carolina Council of the Blind 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%)
North Carolina Department of Commerce 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Health Service Regulation 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Division of Motor Vehicles 7 (<0.1%) 0 (0%) 0 (0%) 7 (0.1%)
North Carolina Division of Motor Vehicles - Mecklenburg County 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Services for the Blind - Charlotte District 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Division of Vocational Rehabilitation - Charlotte 1 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
North Carolina Emergency Management 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Governor 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina HOPE Program 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Housing Finance Agency 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Lions Club 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Marketplace In-Person Assistance 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Medicaid 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Missions of Mercy 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Operated Healthcare Facilities 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
North Carolina Oxford Houses 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Novant Health - Michael Jordan Family Medical Clinic 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Open Door Ministries of High Point 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Operation Home Front 0 (0%) 0 (0%) 0 (0%) 3 (<0.1%)
P. K. Management 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Pinecrest Manor 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pines at Carolina Place The 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Plaza Baptist Church Day Care 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pregnancy Resource Center of Charlotte 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Presbyterian Healthcare 0 (0%) 0 (0%) 0 (0%) 2 (<0.1%)
Primary Health-Care of Charlotte P.A. 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Professionals in Transition 0 (0%) 1 (0.2%) 0 (0%) 0 (0%)
Project Outpour 2 (<0.1%) 1 (0.2%) 0 (0%) 0 (0%)
Prosperity Unlimited 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Queen City Worship Center 11 (<0.1%) 0 (0%) 0 (0%) 7 (0.1%)
RAIN 1 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
RAMP Charlotte 68 (0.6%) 0 (0%) 0 (0%) 22 (0.4%)
Rape Abuse and Incest National Network 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
REAL Crisis Intervention 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Rescue Missions Ministries 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Resident Relief Foundation 1 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
Room at the Inn 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Rowan Helping Ministries 3 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Safe Alliance 294 (2.5%) 8 (1.7%) 5 (12%) 82 (1.6%)
Safe Harbor 73 (0.6%) 0 (0%) 0 (0%) 19 (0.4%)
Safe Haven of Person County 1 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
Salisbury Rowan Community Action Agency 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army - Cabarrus and Stanly Counties 19 (0.2%) 0 (0%) 0 (0%) 9 (0.2%)
Salvation Army - Greater Charlotte 189 (1.6%) 3 (0.7%) 0 (0%) 80 (1.5%)
Salvation Army - Sandhills Region 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army - Wake County 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army Center of Hope - Gaston County 10 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
School District - Charlotte-Mecklenburg 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Self-Help Credit Union - Charlotte 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Selwyn Ave. Presbyterian Church Child Care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Servants Heart of Mint Hill 2 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
Shalom Adonai Church of God 5 (<0.1%) 0 (0%) 0 (0%) 4 (<0.1%)
Sharon Baptist Church Child Care 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
Sharon Village Retirement Apartments 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
SingleCare Prescription Card 0 (0%) 0 (0%) 0 (0%) 1 (<0.1%)
St. Paul Baptist Church Food Pantry 11 (<0.1%) 0 (0%) 0 (0%) 8 (0.2%)
Substance Abuse and Mental Health Services Administration 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Supportive Housing Communities 50 (0.4%) 0 (0%) 0 (0%) 39 (0.7%)
Syrenity House Empowered 5 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
The Relatives 9 (<0.1%) 0 (0%) 0 (0%) 5 (<0.1%)
Thrift United Methodist Church 17 (0.1%) 0 (0%) 0 (0%) 12 (0.2%)
Toys for Tots 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Trans Lifeline 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Turning Point 16 (0.1%) 2 (0.4%) 0 (0%) 9 (0.2%)
United States Centers for Disease Control and Prevention 3 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
United States Department of Veterans Affairs 1 (<0.1%) 0 (0%) 0 (0%) 2 (<0.1%)
United States Social Security Administration 5 (<0.1%) 0 (0%) 0 (0%) 6 (0.1%)
United Way Association of South Carolina 2 (<0.1%) 0 (0%) 0 (0%) 1 (<0.1%)
United Way of North Carolina 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
University Soup Kitchen 0 (0%) 1 (0.2%) 0 (0%) 0 (0%)
Urban League of Central Carolinas 3 (<0.1%) 0 (0%) 0 (0%) 3 (<0.1%)
Urban Ministry Center 128 (1.1%) 6 (1.3%) 0 (0%) 63 (1.2%)
Veterans Bridge Home 12 (0.1%) 0 (0%) 0 (0%) 7 (0.1%)
Victory Christian Center 20 (0.2%) 0 (0%) 0 (0%) 15 (0.3%)
YWCA - Central Carolinas 31 (0.3%) 0 (0%) 0 (0%) 13 (0.2%)

1 n (%)

Q2.3 – REFERAL - MILITARY_STATUS

q2 %>% select(MILITARY_STATUS,REFERRAL) %>% tbl_summary(by = MILITARY_STATUS,missing = "no")
## 610 observations missing `MILITARY_STATUS` have been removed. To include these observations, use `forcats::fct_explicit_na()` on `MILITARY_STATUS` column before passing to `tbl_summary()`.
Characteristic Active, N = 171 No, N = 16,3631 Not Collected, N = 691 Refused to Disclose, N = 241 Veteran, N = 9511
REFERRAL
2020 Census 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
211.org 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
411 Directory Assistance 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
AARP 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Agape Christian Counseling 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
American Cancer Society 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
American Red Cross - Charlotte Metro Chapter 0 (0%) 7 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Angel House Maternity Home 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Area Agency on Aging - Centralina 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Asheville-Buncombe Community Christian Ministry 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 17 (1.8%)
Autism Society of North Carolina - Charlotte 0 (0%) 1 (<0.1%) 1 (1.4%) 0 (0%) 0 (0%)
Blue Haven 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
C.W. Williams Community Health Center 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Cabarrus Victims Assistance Network 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Camino Community Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Campaign for Southern Equality 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Caramore Community 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Cardinal Innovations 0 (0%) 31 (0.2%) 0 (0%) 0 (0%) 3 (0.3%)
Care Ring 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Carolinas CARE Partnership 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Carolinas Medical Center - Carolinas HealthCare System 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Catherines House 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Catholic Charities - Charlotte Regional Office 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Center for Community Transitions 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charles George Veterans Affairs Medical Center 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Charlotte Area Fund 0 (0%) 56 (0.3%) 0 (0%) 0 (0%) 3 (0.3%)
Charlotte Area Transit System 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Charlotte Berean Seventh Day Adventist Church Community Center 0 (0%) 19 (0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Charlotte Center for Legal Advocacy 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Charlotte Community Health Clinic 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Family Housing 0 (0%) 146 (0.9%) 2 (2.9%) 0 (0%) 6 (0.6%)
Charlotte Rescue Mission 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlotte Vet Center 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Charlotte Works 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Charlottetown Manor 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Child Care Resources 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Community Link 0 (0%) 283 (1.7%) 0 (0%) 0 (0%) 16 (1.7%)
Community Shelter of Union County 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Community Support Services of Mecklenburg County 2 (12%) 3,727 (23%) 7 (10%) 7 (29%) 213 (22%)
Cooperative Christian Ministry 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Coronavirus 0 (0%) 380 (2.3%) 0 (0%) 1 (4.2%) 12 (1.3%)
Crisis Assistance Ministry 0 (0%) 73 (0.4%) 0 (0%) 0 (0%) 1 (0.1%)
CriSyS 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Davidson Housing Coalition 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Debt Reduction Services 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Department of Public Health - Mecklenburg County 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Department of Social Services - Mecklenburg County 0 (0%) 74 (0.5%) 1 (1.4%) 0 (0%) 4 (0.4%)
Derita Presbyterian Church child care 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Dilworth Soup Kitchen 0 (0%) 10 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Disability Rights and Resources 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
DreamKey Partners 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Dress for Success - Charlotte 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Durham Crisis Response Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Easterseals UCP 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
EnergyUnited 0 (0%) 18 (0.1%) 0 (0%) 0 (0%) 2 (0.2%)
Esther House 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Gaston County 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Family Promise of Wake County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
FeedNC 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 3 (0.3%)
Fifth Street Ministries 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Florence Crittenton Services 0 (0%) 10 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Friendship Trays 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Gaston Community Action 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Goodwill - Southern Piedmont 0 (0%) 16 (<0.1%) 0 (0%) 0 (0%) 2 (0.2%)
Goodwill Career Connections Center - Catawba County Center 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Government Services - City of Charlotte 0 (0%) 3 (<0.1%) 0 (0%) 1 (4.2%) 0 (0%)
Government Services - Mecklenburg County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Government Services - Scotland County 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Grocery Worker's Relief Fund 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Cabarrus County 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Charlotte Region 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Habitat for Humanity - Our Towns 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Harvest Center of Charlotte 0 (0%) 62 (0.4%) 0 (0%) 0 (0%) 1 (0.1%)
Helping Hand Mission 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Homes of Hope 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Hope House Foundation 0 (0%) 70 (0.4%) 0 (0%) 0 (0%) 3 (0.3%)
Hope Street Food Pantry 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Humane Society - Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
If My People Food Pantry 0 (0%) 11 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Inlivian 0 (0%) 83 (0.5%) 0 (0%) 0 (0%) 1 (0.1%)
Internal Initiatives 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Internal Revenue Service 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Community Services of South Florida 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Jewish Family Services of Greater Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Latin American Coalition 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Leading Into New Communities 0 (0%) 7 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Legal Aid of North Carolina 0 (0%) 20 (0.1%) 1 (1.4%) 0 (0%) 2 (0.2%)
Leukemia and Lymphoma Society 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Liberty Baptist Church Food Pantry 0 (0%) 30 (0.2%) 0 (0%) 0 (0%) 3 (0.3%)
Lifeline 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
LIFESPAN 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Loaves and Fishes 0 (0%) 26 (0.2%) 0 (0%) 0 (0%) 4 (0.4%)
Lois Lodge Maternity Home 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Lutheran Services Carolinas 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Matthews Free Medical Clinic 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Matthews Help Center 0 (0%) 8 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mayfield Memorial Apartments 0 (0%) 46 (0.3%) 0 (0%) 0 (0%) 2 (0.2%)
McDowell Street Center for Family Law 0 (0%) 4 (<0.1%) 1 (1.4%) 0 (0%) 0 (0%)
McLeod Addictive Disease Center 0 (0%) 5 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mecklenburg County Senior Center 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
MECKLINK Behavioral Healthcare 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mens Shelter of Charlotte 0 (0%) 262 (1.6%) 3 (4.3%) 0 (0%) 15 (1.6%)
Metrolina Association for the Blind 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
MiraVia 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Mission Hospital 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mother of Mercy Catholic Church 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Mount Olive Presbyterian Church 0 (0%) 20 (0.1%) 0 (0%) 0 (0%) 1 (0.1%)
My Sisters Success of North Carolina 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
National Domestic Violence Hotline 0 (0%) 79 (0.5%) 0 (0%) 0 (0%) 4 (0.4%)
Navy-Marine Corps Relief Society 0 (0%) 0 (0%) 0 (0%) 0 (0%) 2 (0.2%)
NC MedAssist 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
NCHousingSearch.org 0 (0%) 369 (2.3%) 0 (0%) 0 (0%) 26 (2.7%)
NCWorks Career Center - Mecklenburg County 0 (0%) 30 (0.2%) 0 (0%) 0 (0%) 2 (0.2%)
NeedyMeds 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
New Outreach Christian Center 0 (0%) 17 (0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Back@Home Program 0 (0%) 19 (0.1%) 0 (0%) 0 (0%) 2 (0.2%)
North Carolina Baptist Aging Ministry 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Bar Association 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Continuum of Care 14 (82%) 8,656 (53%) 39 (57%) 11 (46%) 499 (53%)
North Carolina Council of the Blind 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Department of Commerce 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Health Service Regulation 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Motor Vehicles 0 (0%) 12 (<0.1%) 0 (0%) 0 (0%) 2 (0.2%)
North Carolina Division of Motor Vehicles - Mecklenburg County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Services for the Blind - Charlotte District 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Division of Vocational Rehabilitation - Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Emergency Management 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Governor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina HOPE Program 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Housing Finance Agency 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Lions Club 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Marketplace In-Person Assistance 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Medicaid 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Missions of Mercy 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Operated Healthcare Facilities 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
North Carolina Oxford Houses 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Novant Health - Michael Jordan Family Medical Clinic 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Open Door Ministries of High Point 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Operation Home Front 0 (0%) 0 (0%) 0 (0%) 0 (0%) 3 (0.3%)
P. K. Management 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pinecrest Manor 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pines at Carolina Place The 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Plaza Baptist Church Day Care 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Pregnancy Resource Center of Charlotte 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Presbyterian Healthcare 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Primary Health-Care of Charlotte P.A. 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Professionals in Transition 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Project Outpour 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Prosperity Unlimited 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Queen City Worship Center 0 (0%) 16 (<0.1%) 0 (0%) 0 (0%) 2 (0.2%)
RAIN 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
RAMP Charlotte 0 (0%) 89 (0.5%) 0 (0%) 0 (0%) 1 (0.1%)
Rape Abuse and Incest National Network 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
REAL Crisis Intervention 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Rescue Missions Ministries 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Resident Relief Foundation 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Room at the Inn 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Rowan Helping Ministries 0 (0%) 3 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Safe Alliance 1 (5.9%) 361 (2.2%) 4 (5.8%) 4 (17%) 10 (1.1%)
Safe Harbor 0 (0%) 92 (0.6%) 0 (0%) 0 (0%) 0 (0%)
Safe Haven of Person County 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salisbury Rowan Community Action Agency 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army - Cabarrus and Stanly Counties 0 (0%) 23 (0.1%) 1 (1.4%) 0 (0%) 4 (0.4%)
Salvation Army - Greater Charlotte 0 (0%) 254 (1.6%) 4 (5.8%) 0 (0%) 5 (0.5%)
Salvation Army - Sandhills Region 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army - Wake County 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Salvation Army Center of Hope - Gaston County 0 (0%) 12 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
School District - Charlotte-Mecklenburg 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Self-Help Credit Union - Charlotte 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Selwyn Ave. Presbyterian Church Child Care 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Servants Heart of Mint Hill 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Shalom Adonai Church of God 0 (0%) 9 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Sharon Baptist Church Child Care 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Sharon Village Retirement Apartments 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
SingleCare Prescription Card 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
St. Paul Baptist Church Food Pantry 0 (0%) 18 (0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Substance Abuse and Mental Health Services Administration 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Supportive Housing Communities 0 (0%) 84 (0.5%) 0 (0%) 0 (0%) 3 (0.3%)
Syrenity House Empowered 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
The Relatives 0 (0%) 13 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
Thrift United Methodist Church 0 (0%) 26 (0.2%) 0 (0%) 0 (0%) 3 (0.3%)
Toys for Tots 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Trans Lifeline 0 (0%) 1 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Turning Point 0 (0%) 26 (0.2%) 1 (1.4%) 0 (0%) 0 (0%)
United States Centers for Disease Control and Prevention 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
United States Department of Veterans Affairs 0 (0%) 0 (0%) 0 (0%) 0 (0%) 3 (0.3%)
United States Social Security Administration 0 (0%) 8 (<0.1%) 1 (1.4%) 0 (0%) 1 (0.1%)
United Way Association of South Carolina 0 (0%) 2 (<0.1%) 0 (0%) 0 (0%) 1 (0.1%)
United Way of North Carolina 0 (0%) 4 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
University Soup Kitchen 0 (0%) 0 (0%) 0 (0%) 0 (0%) 1 (0.1%)
Urban League of Central Carolinas 0 (0%) 6 (<0.1%) 0 (0%) 0 (0%) 0 (0%)
Urban Ministry Center 0 (0%) 180 (1.1%) 3 (4.3%) 0 (0%) 12 (1.3%)
Veterans Bridge Home 0 (0%) 0 (0%) 0 (0%) 0 (0%) 19 (2.0%)
Victory Christian Center 0 (0%) 35 (0.2%) 0 (0%) 0 (0%) 0 (0%)
YWCA - Central Carolinas 0 (0%) 42 (0.3%) 0 (0%) 0 (0%) 1 (0.1%)

1 n (%)

knitr::opts_chunk$set(echo = TRUE, class.source = "watch-out")

1 Analysis of 2-1-1 Calls

This analysis provides insights on the trends of 2-1-1 calls between the years 2019 and 2021.

The analyses uses the raw 2-1-1 call logs data and models the trends of key indicators

The data processing and modeling code is available as STATA do files in “S:_CoordinatedEntry\2021-coordinated-entry-analysisFiles”

The report below gives a general description of the measurement and the output figures

1.1 Measuring Call Statistics

THe raw data contained daily averages of call handle time, wait time, hold time between January 2019 and September 2021.

1.2 Aggregate Inbound and Callback times by date and Calculate Weighted Averages.

The dataset includes average times for inbound calls and callbacks in separate rows. The average for a given indicator, say, average call time is the average of both inbound and callback times. Since each of these two types is reported as a daily average with different volume of calls, we calculate the overall average of the two by weighting inbound and callback averages by the respective number of calls.

Formula - Weighted_calltime = avg_inbound##inboundcalls + avg_callback##callbackcalls) / total calls